Privacy Policy

Introduction to Our Privacy Practices

Information We Collect

We collect information directly from you and automatically through your use of our website. This data helps us provide personalized consultations and improve our services.

How We Use Your Information

We use collected information to provide services, improve user experience, and fulfill legal obligations. Specific uses include:

• • Providing personalized consultations and analytical reviews tailored to your circumstances and goals as shared during our interactions.
• • Responding to inquiries, questions, and requests for information about our services, availability, and consultation processes.
• • Improving website functionality, content, and user experience based on visitor behavior patterns and feedback received.
• • Sending communications about scheduled consultations, follow-up information, and service updates relevant to your engagement with us.
• • Analyzing website performance and visitor trends to enhance our services and identify areas requiring improvement or additional content.
• • Maintaining security, preventing fraud, and protecting against unauthorized access or misuse of our website and services.
• • Complying with legal obligations, responding to lawful requests, and enforcing our terms and policies as required by Australian law.

How We Share Your Information

We share information only in specific circumstances necessary for providing services or fulfilling legal obligations. We do not sell personal data to third parties for their marketing purposes.

Your Privacy Rights

Under Australian privacy law, you have rights regarding your personal information. These rights enable you to control how your data is used:

• • Access: You can request copies of personal information we hold about you, subject to verification.
• • Correction: You may request correction of inaccurate or incomplete personal information in our records.
• • Deletion: You can request deletion of your personal information, subject to legal retention obligations.
• • Portability: You may request transfer of your data to another service in commonly used formats.
• • Objection: You can object to certain uses of your information, including direct marketing communications.
• • Restriction: You may request we limit processing of your information in specific circumstances.

Data Security Measures

We implement technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.

Data Retention Periods

We retain personal information only as long as necessary for purposes described in this policy or as required by law. Retention periods vary based on information type:

• • Account information is retained while your relationship with us remains active and for reasonable periods afterward.
• • Consultation records may be retained for several years to maintain service continuity and fulfill legal obligations.
• • Communication records are typically retained for reasonable periods to provide context for ongoing relationships and address inquiries.
• • Transaction records are retained as required by Australian tax and financial regulations, typically seven years.
• • Marketing preferences and communication history are retained until you withdraw consent or request deletion.

After retention periods expire, we securely delete or anonymize personal information so it no longer identifies individuals. Legal obligations may require longer retention in specific circumstances.

International Data Transfers

Some service providers may process data outside Australia. When transferring information internationally, we ensure appropriate safeguards protect your data in accordance with Australian privacy principles:

• • Contractual protections requiring service providers to maintain security standards and use data only for specified purposes.
• • Verification that destination countries have adequate privacy protections or that providers implement appropriate supplementary measures.
• • Regular assessments of international service providers to ensure continued compliance with privacy obligations and data protection standards.
• • Transparency about which services involve international data transfers, enabling informed decisions about sharing personal information.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality and analyze visitor behavior. For detailed information about our cookie practices, please review our Cookie Policy.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. See our Cookie Policy for detailed management instructions.

Privacy Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services offered. Changes become effective when posted to our website.

• • Material changes will be communicated through prominent website notices or direct communication to affected individuals.
• • The effective date at the top of this policy indicates when the current version became active.
• • We encourage periodic review of this policy to stay informed about how we protect your information.
• • Continued use of our website or services after changes constitutes acceptance of the updated Privacy Policy.

Previous versions of this policy are available upon request for reference purposes to review historical practices.